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Network and Connection Questions
Q. Why do I sometimes experience a slow/interrupted
connection?
A. Keep in mind that your location, Internet traffic, background
downloading, as well as other variables can contribute to a slow
connection. Try to keep these at a minimum so that your play will
be as smooth as possible.
Your Internet connection is rated in the following order, Good>Fair>Poor>None.
This information is provided within the game window in the lower
left hand corner. If you are disconnected while playing in a game,
you have the entire game duration to reconnect and return to that
game.
Q. I have a firewall and seem to be unable
to connect to LAPokerScene.com?
A. If you are behind a firewall and are able to view web pages, there
should be no problems connecting to LAPokerScene.com. However, if
you are using a Non-NAT firewall that is blocking outgoing connections,
you will need to open outgoing TCP/IP port 8085
Q. I have a fast internet connection, but
the cards are moving at a very slow rate. How can I fix this?
A. Under the “Options” menu there is a selection
that reads “Animation Refresh Rate”. If your refresh
rate has selected Medium as a default, select a higher rate and this
will speed up the movement of the cards.
Q. What happens if I disconnect from the
internet while I am playing a game?
A. If you are disconnected from the Internet while playing
a game there are two possible outcomes. The first outcome is that
if you are not involved in the hand that is currently being played;
if you have not made a bet yet, and you disconnect, you will simply
have your cards folded and you will then placed as sitting out. The
second outcome is if you are involved in the hand; you have made
a bet, and you disconnect, you will be put as ‘all in’.
This does not mean that you will have all of your money put into
the pot; it simply means you will only be eligible for the money
in the pot up until that point. A separate pot will be created for
you and you will be able to win this money, even if you are no longer
connected. Regardless of whether or not you win the hand, if you
still have not successfully reconnected to LAPokerScene.com you will
be placed as sitting out.
Q. What are All-ins and how do they work?
A. All-Ins are ‘free passes’ that allow you
a special privilege if you become disconnected. You are only issued
2 of these during your game time. If you wish to receive more All-Ins
please click on the “Options” menu and then click on
the “Reset All-Ins”. This will send a message to Customer
Support and they will reset your All-Ins.
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FREQUENTLY
ASKED QUESTIONS
