| Getting
Started
Q. How do I start playing at LAPokerScene.com?
A. Please begin by downloading the software off our web
site by clicking on the download button. On the commencement of
the download you will be prompted to either “Save or Open” the
program. If you choose to Save it, Save it on the desktop so it
may be easily located. If you decide to Open the download, the
installation process will begin upon completion of the download.
If you have decided to Save the program to the desktop, after finishing
downloading run the program to begin installation. If you encounter
any problems during the download or installation process please
contact Customer Support immediately by clicking on the Live Help
button or by sending an email to Support@LAPokerScene.com.
Q. I have finished the installation,
now how to do I get to the games?
A. Once you have completed the installation, the software
will need to upgrade to the most current version. This process
will take place immediately upon completion of the installation.
Please make sure that you do not stop this upgrade process at anytime,
as doing so will result in a corruption of the software and will
require you to uninstall the program and then reinstall. Once you
have upgraded the software you will be brought to the lobby with
a list of the games.
Q. I submitted my registration but I
didn’t get a confirmation email. Does that mean I can’t
start playing?
A. No, the confirmation email is simply to verify your account,
this is needed in order to start playing with real money, but to
start your play you can go to the play tables to practice before
you get the confirmation. Once you receive your confirmation email
and click on the link, it means your account has been successfully
verified and you are cleared to proceed with real money transactions.
If you do not receive an email confirming your registration confirmation
within 15 minutes, please click on the Live Help button to be connected
with a Customer Support Representative or if you wish to send an
email, send it to Support@LAPokerScene.com.
If you are sending an email, please provide a brief description
of the nature of your problem. LAPokerScene.com works vigorously
to resolve all customer issues and concerns in a timely manner.
Q. I have registered for my account but
I cannot login.
A. There are several possible reasons that you cannot
login. The first possible reason is that it may be possible you
are entering your password incorrectly, passwords are case sensitive.
That means if you originally entered your password with capitals
you must re-enter it with capitals. The second possible reason
you may not be able to login is because you are using an incorrect
user name. Please make sure that you are using the exact user name
you provided when you registered. If you are still having troubles,
and none of the above tips help, please click on the Live Help
button and you will be immediately connected with a Customer Support
Representative, or you wish to send an email please send an email
to Support@LAPokerScene.com
Q. Can I create an account on this computer
for my mother/brother/spouse?
A. Yes, but for your security, LAPokerScene.com’s
software has security built into it, so that after you have registered
a maximum of three accounts for separate individuals within a household,
you will not be allowed to register another account on that same
computer.
Q: How can I change my account Sign in
Name?
A. Unfortunately LAPokerScene.com does not allow users
to change their sign in names. Due to security reasons this feature
is not available. However, under special circumstances such as
you have used your real name as your sign in, or you are being
harassed by other players, please send an email to Support@LAPokerScene.com we
will consider your request to change your Sign in Name.
Q. OH NO! My friend found out my password!
How can I change it?
A. You are able to change your password from the game
lobby by clicking on “Options”, then “Change
Personal Information”. Your default web browser will then
open. Once there you will be asked to provide your existing Password
and your desired new Password.
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|
FREQUENTLY
ASKED QUESTIONS
